FAQs

Most orders of in-stock merchandise ship out within 72 hrs following the order placement.

USA Domestic orders: 5-10 business days for delivery.

International orders: 2-6 weeks. 2 weeks is normal, though Customs can cause delays which are out of our control.

*International orders are also sometimes subject to customs fees and VAT taxes that you pay to your government. Please be prepared to pay these fees and taxes when picking up your package. For questions about fees and taxes in your area, please contact your local post office.

USA Domestic orders: When your order ships you will receive an email with your tracking number included.

International orders: Can not be tracked, therefore we can not refund an order even if reported as "lost" or "stolen". This rarely happens - usually your package is just tied up in Customs.

No, once an order has been placed it enters an automated system and no changes can be made to the contents of the order nor the shipping address.

Yes, please follow these instructions:

Any unopened/unworn item shipped to a USA destination can be returned for any reason within 14 days of the shipping date.

*Defective items can only be replaced by the same item.

*Wearables may be returned only if they are in new condition (unwashed and unworn).

*Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.

*Shipping and Handling fees can not be refunded.

*Within 2 weeks of receipt of your return, you can expect to receive a credit for the returned item(s).

*Send merchandise returns to:

The ConneXtion - John Legend

9029 Molly Lane

Unit C

Anacortes, WA 98221

**Please include The ConneXtion in the sender address to avoid having your return shipped back to you.

Yes, an exchange is a 2 step process:

1. Return the original purchased item, per the instructions above under the heading: "Can I return my merchandise?"

2. Place another order for the item you prefer to have.

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

All orders shipped outside of the United States may be assessed custom fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you're unsure of your country's laws and policies regarding custom fees, please contact your local customs office. We strongly recommend you familiarize yourself with the custom charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as "Gift" on custom forms.

Sorry, no. All orders must be shipped.

You can reach our Customer Service team by email at support@johnlegend.com. We're available Monday-Friday, 9am-5pm EST. We attempt to answer all inquiries within 24 hours of receipt. However, please allow extra time during busy periods. A member of our team will get back to you as soon as possible  and we appreciate your patience.